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Although we value questions and comments from our customers (and others too!), there is a chance that your inquiry has been addressed or answered before. If that is the case, you might be helped right now by one of the top three questions we get all the time. We also have a selection of helpful links.
Top 3 FAQs
My AutoZap suddenly stopped responding—how do I reset it?
The usual cause of an unresponsive AutoZap5 is dead batteries. Simply remove old batteries and leave it empty for 15 minutes, then insert fresh batteries and start as usual.
I can’t find my order confirmation—what should I do?
Your order number is emailed automatically within one minute of purchase. Check your spam/junk folder; most customers find it there even when other emails arrive normally.
How soon will I receive tracking details?
Tracking numbers are sent only after the package leaves our warehouse—usually within 1–2 business days. You’ll get one email with a clickable tracking link.
Can I rush or expedite my shipment?
No. Our fulfillment system offers only one shipping method to every country: tracked airmail. Delays may occur due to customs or carrier issues—those factors are outside our control.